Interviewing Techniques

Synopsis

Interviews are used to gather information for a variety of purposes, often in diverse settings. A good interview will deliver what the interviewer seeks and have a positive impact on the outcome of an investigation. However, if the interviewer does not have the appropriate interview skills, or applies the wrong interview techniques, not only would the interview results be rendered unusable, it could also lead to serious negative consequences. Interviewing techniques is an experiential course that teaches the knowledge and skills needed to conduct effective interviews in a variety of work situations.

Level: 3
Credit Units: 5
Presentation Pattern: EVERY REGULAR SEMESTER

Topics

Communication and perception
Psychology of the interview
Contemporary interview theory
Reliability and validity
Structured vs. unstructured interviews
Questioning: what to ask
Questioning: how to ask
Listening skills
Remote interviewing
Bias and error in interview judgments
Interviews from the applicant’s perspective
Designing and conducting structured interviews

Learning Outcome

Analyse the psychology of the interview process
Distinguish the various approaches and techniques of interviewing
Critique communication and perception principles in the context of an interview
Create an interview plan that enables appropriate questioning and observation skills
Design an interview plan that allows for effective communication during an interview, giving form, purpose and direction to the interview process
Apply the various techniques for interviewing under different work settings

Full-time Programmes Part-time Programmes / CET Courses

Singapore University of Social Sciences

Interviewing Techniques