Volunteer Management | CET Courses

Singapore University of Social Sciences

Volunteer Management (NPM506)

Synopsis

NPM506 Volunteer Management provides an in-depth examination of the asset-based and task-based views of volunteer management. The former focuses on the growth of volunteerism and explores theories, concepts and skills for aligning volunteers’ passion with non-profit organisations’ overarching strategies. Students will be required to delve into the self-concepts, work roles and expectations of volunteers. The latter looks at the strategic frameworks and management practices for mapping non-profit organisations’ needs to the engagement, recruitment and management of volunteers as crucial human capital. Students will analyse the links between the knowledge, skills and abilities of volunteers and the requirements of non-profit organisations. Students will also review how they can design better volunteering roles, in light of stakeholder-centricity in the third sector. The course would involve a reputable guest lecturer from the non-profit space and/or a volunteering site visit.

Level: 5
Credit Units: 5
Presentation Pattern: EVERY JULY

Topics

Evidence-based volunteer management
Asset-based and task-based view of volunteer management
Self-concepts, work roles and expectations of volunteers
Volunteers’ perceptions and decision-making
Volunteers’ psychological contracts
Maximisation of volunteer and stakeholder's engagement
Strategic human resource management and volunteers as human capital
Policy considerations in volunteering programmes
Communication with volunteers and stakeholders
Volunteer deployment, staff-volunteer relations and volunteering performance
Stakeholder Management
Stakeholder Engagement

Learning Outcome

Discuss key theories and concepts of volunteer management and stakeholders management.
Appraise different forms of volunteer motivation with a view of matching them to non-profit organistions requirements.
Construct strategies for strengthening volunteer programmes.
Examine core principles of organisational behaviour for a volunteering setting.
Relate volunteer and stakeholder management models to practical work situations.
Analyse the attraction and retention of volunteers with effective human resource practices.