Hyperautomation

Singapore University of Social Sciences

Hyperautomation (ANL505)

Synopsis

ANL505 Hyperautomation aims to equip students with the knowledge and skills to leverage cutting-edge technologies for process automation that enhance their capacity to automate work. At its core, the course first focuses on the concept of configuration management database (CMDB), then explores the deployment of service management platforms and other business process automation applications both in the cloud and on-premises. Students will learn how to design powerful automation workflow for business processes management using no-code or low-code methods for scalability and reproducibility. Upon completion of the course, students will be competent in utilising workflow through tools for service management, cloud orchestration, and data analysis.

Level: 5
Credit Units: 5
Presentation Pattern: EVERY JULY

Topics

Introduction to hyperautomation
Megatrends in hyperautomation and robotics
Introduction to Software-as-a-Service (SaaS)
Configuration Management Database (CMDB) in service management
Essentials of business process management (BPM)
Business process modelling foundation, process orchestration, process choreographies
Business process methodology and architectures
Introduction to robotic process automation (RPA)
Use of optical character recognition (OCR) capabilities
Common applications and advanced integration using RPA
Applications of business process automation
Current landscape in business process automation technologies

Learning Outcome

Assess hyperautomation approaches based on megatrends and current opportunities
Design data acquisition and configuration on major enterprise level technologies to populate configuration management database (CMDB)
Formulate business process strategies and management using workflow
Construct service catalog item, front-end scripts, optical character recognition (OCR) and reproducible or scripted workflow
Visualise CMDB in action within an enterprise setting
Design and implement a full solution through using various business process automation applications, from identifying problem to data collection, automation, and visualisation