Performance Management

Synopsis

Performance management is concerned with managing the conduct of staff to achieve individual, team and organisational goals. It is a broad and complex HR function as it encompasses activities such as joint goal setting, continuous progress review, communication, feedback and coaching for improved performance, implementation of employee development programmes and rewarding achievements. This course examines performance management from an organisational perspective and shows how identifying performance requirements, competencies, providing feedback, coaching, and facilitating career development can deliver positive outcomes for the organisation.

Level: 3
Credit Units: 5
Presentation Pattern: EVERY REGULAR SEMESTER

Topics

Performance management: concepts, models, principles and practice
The competencies framework
Goals and performance standards
Appraisal techniques
Absolute vs. relative appraisal
360 degree feedback system
Appraisal bias and error
Effective appraisal interviewing
Identifying barriers to high performance
Managing performance
Employee engagement
High performance teams

Learning Outcome

Articulate the concepts, tools, and processes that facilitate performance management
Identify the barriers to effective performance
Appraise the importance of the performance management system in relation to business and organisational outcomes
Develop the tools to evaluate competencies
Create a competencies development plan
Develop and set meaningful goals, objectives for performance

Full-time Programmes Part-time Programmes / CET Courses

Singapore University of Social Sciences

Performance Management