Singapore University of Social Sciences

Creating and delivering goods and services to customers require an effective system of interconnected facilities and processes, and the ability to manage them. Managing these operations can be particularly challenging when faced with volatile customer demands, changing market environments, rapid advances in technology and competition in a global context. This course provides students with an understanding of the importance of operations that delivers value to its customers. Students will examine the design of goods, services and the processes that create them; the day-to-day management of these processes; and the continual improvement of these goods, services and processes effective in a manner that matches customers’ expectations.