Design Thinking for Social Innovation

Synopsis

The needs of community groups are constantly changing and evolving with technological advancement and demographic shifts. Social innovation is complex, and the involvement of multiple stakeholders complicate the implementation process. NPM530 Design Thinking for Social Innovation aims to empower leaders and practitioners in the non-profit, public, government and corporate sectors, to be more effective in designing and implementing innovative solutions for our communities. By developing deep empathy for your stakeholders and the communities you serve, you can more effectively collaborate to create interventions to advance the sector holistically.

Level: 5
Credit Units: 5
Presentation Pattern: EVERY JULY

Topics

Cognitive biases
Customer journey
Five components of Design Thinking
Idea generation
Sensemaking
Social innovation
Social outcomes
Trade-offs and portfolio of options
User engagement techniques
Observational techniques
User-driven criteria
Value creation

Learning Outcome

Examine the design thinking process to uncover insights and address the (latent) needs of priority segments and the community.
Experiment with the range of design thinking tools, methods and mindsets and test the appropriate tool for different process steps.
Construct insights into the social, emotional, and behavioural needs of your customers and key stakeholders.
Formulate innovative solutions and rapid prototyping using the design thinking process.
Discuss and incorporate the perspectives of diverse stakeholder groups in the solutioning process.
Solve real social challenges using human-centred design techniques.

Part-time Programmes / CET Courses

Singapore University of Social Sciences

Design Thinking for Social Innovation