Lead and Manage Diverse Stakeholders

Synopsis

NPM520 Lead and Manage Diverse Stakeholders focuses on leadership, engagement and management of diverse stakeholders including employees and volunteers in organisations. Volunteers, including individual and corporate volunteers, have different needs and motivations. Students will examine the disruptive forces and challenges organisations face in driving performance with diverse teams. The course equips students with relevant evidence-based frameworks, which they can practise in simulations and cases to produce positive impact of significance to organisations and communities.

Level: 5
Credit Units: 5
Presentation Pattern: EVERY JAN

Topics

Collaborative models and decision-making
Compensation and benefits
Core principles of organisation behaviour
Diversity in the workplace
Employee-volunteer relations
Managing roles and responsibilities
Negotiating differences
Performance appraisal and discipline
Recruitment and hiring practices
Stakeholder relations and management
Strategic human resource management and volunteers as human capital
Team dynamics

Learning Outcome

Compare and contrast knowledge and principles of people management against different stakeholder needs (employees, volunteers).
Appraise the forces that disrupt a team’s performance.
Examine the challenges non-profits face in driving performance with diverse teams
Improve communication and presentation skills to enhance team effectiveness.
Discuss evidence-based frameworks through simulations and cases, to produce positive impact on issues that matter to organisations and communities
Combine diverse stakeholders groups to pursue non-profit mission and purposes creatively.

Part-time Programmes / CET Courses

Singapore University of Social Sciences

Lead and Manage Diverse Stakeholders