Workplace Communication and Decision-Making

Singapore University of Social Sciences

Workplace Communication and Decision-Making (WBL101)

Applications Open: 01 May 2023

Applications Close: 15 June 2023

Next Available Intake: July 2023

Course Types: Modular Undergraduate Course

Language: English

Duration: 6 months

Fees: $1378 View More Details on Fees

Area of Interest: Others

Schemes: Alumni Continuing Education (ACE)

Funding: To be confirmed

School/Department: SUSS Academy

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Synopsis

This course will teach students the importance of communication in shaping and driving the decision-making process in organisation and at workplace. Effective communication at workplace or over a work-based problem will help decision-makers to explore different approaches with the right knowledge and information for their decision. Students will also be taught on how group dynamics will affect the effectiveness and efficiency of communication and decision-making process in organisation.

Level: 1
Credit Units: 5
Presentation Pattern: EVERY REGULAR SEMESTER

Topics

Types of communication and techniques
Roles of persuasive communication in engaging stakeholders
Breaking communication barriers at workplace
Importance of workplace communication
Communication media used in organisation
Decision-making context
Individual decision styles in workplace
Rational decision making process
Intuition and judgement in decision
Group decision making process for work-based problem
Strategic decisions in organisation
Ethical consideration for decision implementation

Learning Outcome

Define the effectiveness of each communication tools at workplace
Identify the communication approach to narrate work-based problems
Explain the decision-making process in organisation
Employ effective communication techniques to persuade stakeholders
Apply knowledge and skills for decision-making
Contrast various alternatives in deciding the solution