Carmen Lee

Dr Carmen Lee

Senior Lecturer, Business Analytics Programme

School of Business

Tel: +65 6240 8817

Educational Qualifications

  • 2015
    PhD in Industrial and Systems Engineering, The Hong Kong Polytechnic University
  • 2010
    Bachelor of Engineering (First Class Honours), The Hong Kong Polytechnic University

Academic and Professional Experience

  • 2022 - Present
    Senior Lecturer, Singapore University of Social Sciences, Singapore
  • 2018 - 2021
    Lecturer, Singapore University of Social Sciences, Singapore
  • 2018
    Visiting Research Scholar, The University of York, United Kingdom
  • 2015 - 2018
    Honorary Assistant Professor and Research Officer, The University of Hong Kong, Hong Kong

Refereed Journal Articles:
[CABS = Grade 3/4/4* journals in CABS (UK) list]
[ABDC = A/A* journals in ABDC (Australia) list]

  • Lee, C. K. H., Tse, Y. K., Leung, E. K. H., & Wang, Y. (2024). Causal recipes of customer loyalty in sharing economy: Integrating social media analytics and fsQCA. Journal of Business Research, Vol. 181, Article 114747. [CABS, ABDC]
  • Tsao, Y. C., Balo, H. T., & Lee, C. K. H. (2024). Resilient and sustainable semiconductor supply chain network design under trade credit and uncertainty of supply and demand. International Journal of Production Economics, 274, Article 109318. [CABS, ABDC]
  • Lee, C. K. H., Leung, E. K. H., Tse, Y. K., & Tsao, Y. C. (2024). Investigating collision patterns to support autonomous driving safety. Enterprise Information Systems, 18(2), Article 2243460. [ABDC]
  • Lee, C. K. H., & Leung, E. K. H. (2023). Spatiotemporal analysis of bike-share demand using DTW-based clustering and predictive analytics. Transportation Research Part E: Logistics and Transportation Review, 180, Article 103361. [CABS, ABDC]
  • Lee, C. K. H., Tse, Y. K., Zhang, M., & Wang, Y. (2023). What have hosts overlooked for improving stay experience in accommodation-sharing? Empirical evidence from Airbnb customer reviews. International Journal of Contemporary Hospitality Management, 35(2), 765–784. [CABS, ABDC]
  • Lee, C. K. H., & Wu, K. Y. K. (2023). Making autonomous vehicle systems human-like: Lessons learned from accident experiences in traffic. Enterprise Information Systems, 17(6), Article 1998641. [ABDC]
  • Lee, C. K. H., & Leung, E. K. H. (2022). Designing predictive models for customer recommendations during COVID-19 in the airline industry. IEEE Transactions on Engineering Management. https://doi.org/10.1109/TEM.2022.3211767. [CABS, ABDC]
  • Lee, C. K. H. (2022). How guest-host interactions affect consumer experiences in the sharing economy: New evidence from a configurational analysis based on consumer reviews. Decision Support Systems, 152, Article 113634. [CABS, ABDC]
  • Leung, E. K. H., Lee, C. K. H., & Ouyang, Z. (2022). From traditional warehouses to Physical Internet hubs: A digital twin-based inbound synchronization framework for PI-order management. International Journal of Production Economics, 244, Article 108353. [CABS, ABDC]
  • Lee, C. K. H., & Wong, A. O. M. (2021). Antecedents of consumer loyalty in ride-hailing. Transportation Research Part F: Traffic Psychology and Behaviour, 80, 14–33. [ABDC]
  • Lee, C. K. H., Tse, Y. K., Ho, G. T. S., & Chung, S. H. (2021). Uncovering insights from healthcare archives to improve operations: An association analysis for cervical cancer screening. Technological Forecasting and Social Change, 162, Article 120375. [CABS, ABDC]
  • Lee, C. K. H., Law, K. M. Y., & Ip, A. W. H. (2021). A rule-based quality analytics systems for the global wine industry. Journal of Global Information Management, 29(3), 256–273. [ABDC]
  • Lee, C. K. H., & Tse, Y. K. (2021). Improving peer-to-peer accommodation service based on text analytics. Industrial Management & Data Systems, 121(2), 209–227. [ABDC]
  • Wang, Q., Xue, X., Yang, D., & Lee, C. K. H. (2021). Internal control system and mechanism of Chinese listed companies: An empirical study. Enterprise Information Systems, 15(1), 105–130. [ABDC]
  • Lee, C. K. H., Tse, Y. K., Zhang, M., & Ma, J. (2019). Analysing online reviews to investigate customer behaviour in the sharing economy: The case of Airbnb. Information Technology & People, 33(3), 945–961. [CABS, ABDC]
  • Lee, C. K. H. (2019). A knowledge-based product development system in the chemical industry. Journal of Intelligent Manufacturing, 30(3), 1371–1386.
  • Lee, C. K. H., Luk, C. C., Choy, K. L., Lam, H. Y., Lee, C. K. M., Tsang, Y. P., & Ho, G. T. S. (2019). Using fuzzy-based association rule mining to improve production systems for chemical product development. International Journal of Productivity and Quality Management, 26(4), 446–468.
  • Lee, C. K. H. (2018). A review of applications of genetic algorithms in operations management. Engineering Applications of Artificial Intelligence, 76, 1–12.
  • Lee, C. K. H. (2017). A GA-based optimisation model for big data analytics supporting anticipatory shipping in Retail 4.0. International Journal of Production Research, 55(2), 593–605. [CABS, ABDC]
  • Choy, K. L., Ho, G. T. S., & Lee, C. K. H. (2017). A RFID-based storage assignment system for enhancing the efficiency of order picking. Journal of Intelligent Manufacturing, 28(1), 111–129.
  • Choy, K. L., Ho, G. T. S., Lee, C. K. H., Lam, H. Y., Cheng, S. W. Y., Siu, P. K. Y., Pang, G. K. H., Tang, V., Lee, J. C. H., & Tsang, Y. P. (2016). A recursive operations strategy model for managing sustainable chemical product development and production. International Journal of Production Economics, 181, 262–272. [CABS, ABDC]
  • Lee, C. K. H., Choy, K. L., Ho, G. T. S., & Lin, C. (2016). A cloud-based responsive replenishment system in a franchise business model using a fuzzy logic approach. Expert Systems, 33(1), 14–29.
  • Lee, C. K. H., Tse, Y. K., Ho, G. T. S., & Choy, K. L. (2015). Fuzzy association rule mining for fashion product development. Industrial Management & Data Systems, 115(2), 383–399. [ABDC]
  • Wong, D. W. C., Choy, K. L., Lin, C., Lam, H. Y., Lee, C. K. H., Chow, H. K. H., & Pang, G. K. H. (2015). An intelligent battery information management system to support information sharing and vehicle routing planning for battery distribution in Hong Kong. International Journal of Innovation and Sustainable Development, 9(1), 1–27.
  • Lee. C. K. H., Choy, K. L., & Chan, Y. N. (2014). A knowledge-based ingredient formulation system for chemical product development in the personal care industry. Computers & Chemical Engineering, 65, 40–53.
  • Lee, C. K. H., Choy, K. L., Law, K. M. Y., & Ho, G. T. S. (2014). Application of intelligent data management in resource allocation for effective operation of manufacturing systems. Journal of Manufacturing Systems, 33(3), 412–422.
  • Lee, C. K. H., Choy, K. L., Ho, G. T. S., & Pang, G. K. H. (2014). A RFID-based recursive process mining system for quality assurance in the garment industry. International Journal of Production Research, 52(14), 4216–4238. [CABS, ABDC]
  • Lee, C. K. H., Choy, K. L., Ho, G. T. S., Chin, K. S., Law, K. M. Y., & Tse, Y. K. (2013). A hybrid OLAP-association rule mining based quality management system for extracting defect patterns in the garment industry. Expert Systems with Applications, 40(7), 2435–2446.
  • Lee, C. K. H., Choy, K. L., Ho, G. T. S., & Law, K. M. Y. (2013). A RFID-based Resource Allocation System for garment manufacturing. Expert Systems with Applications, 40(2), 784–799.
  • Wong, D. W. C., Chow, H. K. H., Choy, K. L., Lam, H. Y., Lee C. K. H., & Zhang X. (2012). An intelligent vehicle management system for reducing greenhouse gas emission – A case study of hybrid vehicle engine. International Journal of Innovation and Sustainable Development, 6(4), 347–367.
  • Lao, S. I., Choy, K. L., Ho, G. T. S., Tsim, Y. C., & Lee, C. K. H. (2011). Real-time inbound decision support system for enhancing the performance of a food warehouse. Journal of Manufacturing Technology Management, 22(8), 1014–1031.

Conference Papers:

  • Lee, C. K. H. (2023). Predicting food safety violations via social media to improve public health surveillance. In I. Lupa-Wójcik & Czyżewska, M. (Eds.), Proceedings of the 10th European Conference on Social Media (pp. 109–116). Reading, United Kingdom: Academic Conferences International Limited.
  • Lee, C. K. H., Choy, K. L., Ho, G. T. S., Cheng, S. W. Y., Lam, C. H. Y., Lee, J. C. H., & Huang, Y. (2015). Development of a fuzzy-rule based system for product development in the garment industry. In D. F. Kocaoglu & Anderson, T. R. (Eds.), Proceedings of Portland International Center for Management Engineering and Technology: Technology Management for Emerging Technologies, PICMET ’15 (pp. 1676–1686). Portland, U.S.A: PICMET.
  • Leung, K. H., Choy, K. L., Tam, M. C., Lam, C. H. Y., Lee, C. K. H., & Cheung, S. W. Y. (2015). A hybrid RFID case-based system for handling air cargo storage location assignment operations in distribution centers. In D. F. Kocaoglu & Anderson, T. R. (Eds.), Proceedings of Portland International Center of Management Engineering and Technology: Technology Management for Emerging Technologies, PICMET ’15 (pp. 1859–1868). Portland, U.S.A.: PICMET.
  • Hui, Y. Y. Y., Choy, K. L., Ho, G. T. S., Lam, C. H. Y., Lee, C. K. H., & Cheung, S. W. Y. (2015). An intelligent fuzzy-based storage assignment system for packaged food warehousing. In D. F. Kocaoglu & Anderson, T. R. (Eds.), Proceedings of Portland International Center of Management Engineering and Technology: Technology Management for Emerging Technologies, PICMET ’15 (pp. 1869–1878). Portland, U.S.A.: PICMET.
  • Choy, K. L., Lam, C. H. Y., Lee, C. K. H., & Lin, C. (2013). A hybrid decision support system for storage location assignment in the fast-fashion industry. In Proceedings of Portland International Center for Management Engineering and Technology: Technology Management for Emerging Technologies, PICMET ’13 (pp. 468–476). Portland, U.S.A.: PICMET.
  • Lee, C. K. H., Choy, K. L., Law, K. M. Y., & Ho, G. T. S. (2012). An intelligent system for production resources planning in Hong Kong garment industry. In Proceedings of International Conference on Industrial Engineering and Engineering Management, IEEM (2012) (pp. 889–893). New Jersey, U.S.A.: IEEE.
  • Lee, C. K. H., Choy, K. L., Law, K. M. Y., & Ho, G. T. S. (2012). Decision support system for sample development in the Hong Kong garment industry. In D F. Kocaoglu, Anderson, T. R., & Daim, T. U. (Eds.), Proceedings of Portland International Center for Management Engineering and Technology: Technology Management for Emerging Technologies, PICMET ’12 (pp. 754–761). Portland, U.S.A.: PICMET.

Book Chapter:

  • Choy, K. L., To, K. M., Ning, A., Lee, C. K. H., & Leung, W. K. (2015). A fabric resource management system (FRMS) for fashion product development. In M. Khosrow-Pour (Ed.), Encyclopedia of information science and technology (3rd ed.) (pp. 710–720), IGI Global.
  • 2022 - Present
    Member of the Institute for Operations Research and the Management Sciences (INFORMS)
  • 2021 - Present
    Editorial board member of the Journal of Industrial and Production Engineering
  • 2015 - Present
    Associate Editor of the International Journal of Engineering Business Management
  • Data analytics for operations and supply chain management, decision support systems in production, social media analytics in the sharing economy
  • SUSS Internal Seed Fund. “Leveraging social media data to support public health policy by predicting food safety violations in food service establishments.” Principal Investigator. Project Amount: S$18,000. Project Code: RF00015.
  • Ministry of Education Start-Up Fund. “Social robot as companion for older adults.” Co-Investigator. Project Amount: S$147,000. Project Code: RF100181.
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