Singapore University of Social Sciences

Businesses that flourish and endure do so not just by delivering a robust "bottomline", but they also offer goods and services that are of a distinctive value to their customers. Although non-profits may not be driven by the same monetary goals, they are not exempted from the need to deliver value. In fact, a non-profit that makes this imperative integral to its organisational strategy will be able to harness sustained support from its stakeholders and stay longer and stronger in the journey. However, what does it mean to deliver value? And to whom? Are there ways to measure "success" or assess the value of something? How do we even define "value" and are there meaningful yet effective ways to create and convey it? These questions and more will be teased out in the course of four 1-day sessions. Targeted at executive heads and senior staff of nonprofits and those planning to take up such positions, the module will incorporate case studies, selected readings and real-world experiences from academics and practitioners. Most of all, it will be an opportunity for learners to share with and gain from the rich and diverse experiences of other participants.