Singapore University of Social Sciences

Phygital Experience

Phygital Experience (GSP305)

Applications Open: To be confirmed

Applications Close: To be confirmed

Next Available Intake: To be confirmed

Course Types: Modular Undergraduate Course

Language: English

Duration: 6 months

Fees: To be confirmed

Area of Interest: General Studies

Schemes: Alumni Continuing Education (ACE)

Funding: To be confirmed

School/Department: SUSS Academy


Synopsis

Phygital (physical + digital) experience that blurs the lines between physical and digital experiences is fast becoming an important aspect of omnichannel marketing. Businesses have an urgent need to consider how online and offline marketing strategies can be merged to create a holistic and immersive purchase experience for consumers, regardless of where consumers might make their purchases. This course aims to introduce the concept of Phygital Experience and is designed to provide students with an overview of developing and managing phygital assets that are enabled through technology. It will help students understand the unique challenges and opportunities of designing, producing, and launching phygital assets that combine physical and digital elements that utilise blockchain-based ownership and verification systems. Students will have hands-on experience and create prototypes of Phygital Assets, and learn how they can be used to design and create effective online-to-offline digital marketing and retail experiences.

Level: 3
Credit Units: 5
Presentation Pattern: EVERY REGULAR SEMESTER

Topics

  • Introduction to phygital experiences and phygital products.
  • Introduction to Online-to-Offline (O2O) marketing and retail strategies.
  • Designing phygital assets.
  • Design thinking for phygital experiences.
  • Introduction to technology in phygital spaces.
  • Applying technologies that enable physical and digital experiences.
  • Omnichannel marketing techniques.
  • Wireframing and prototyping of phygital experiences and phygital products.
  • Connecting verifiable digital assets with physical products.
  • Usability test and quality control of phygital experiences and phygital products.
  • Assurance for the delivery of phygital product and experience.
  • Future trends in phygital marketing.

Learning Outcome

  • Demonstrate an understanding of how phygital experiences are designed and developed, and the unique challenges of designing and developing phygital assets.
  • Experiment with different concepts of phygital experience to augment offline retail and marketing strategies.
  • Apply the principles of Phygital Experience to develop Online-to-Offline (O2O) marketing and retail strategies that enhance omnichannel experiences for customers.
  • Create Phygital Assets that have practical applications on customer experiences using design thinking methodologies.
  • Construct Phygital Experience solutions by using appropriate technological tools.
  • Design and conduct usability tests for phygital products for a Phygital Experience.
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