Singapore University of Social Sciences

As technology advances, humans are required to work within complex systems environment with multiple interacting factors. Often decisions have to be made within compressed time and errors in decision making could lead to dire consequences. This course deals human performance within complex socio-technical systems, such as power plants or traffic control stations. Students will better appreciate how interacting variables in complex systems affect decision making and work performance. The focus is on describing and applying various tools for analyzing complex work environments as well as cognitive requirements of work to uncover the information required for making design decisions.