IT Service Management Fundamentals

Singapore University of Social Sciences

IT Service Management Fundamentals (ICT265)

Applications Open: 01 October 2024

Applications Close: 15 November 2024

Next Available Intake: January 2025

Course Types: Modular Undergraduate Course

Language: English

Duration: 6 months

Fees: $1529 View More Details on Fees

Area of Interest: Science and Technology

Schemes: Alumni Continuing Education (ACE)

Funding: To be confirmed

School/Department: School of Science and Technology

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Synopsis

ICT265 IT Service Management Fundamentals is designed to enable participants to understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers. It also contains seminar exercises and industry assignments where students will apply their knowledge of IT service best practices in the context of real-world scenarios.

Level: 2
Credit Units: 5
Presentation Pattern: EVERY JAN
E-Learning: BLENDED - Learning is done ENTIRELY online using interactive study materials in Canvas. Students receive guidance and support from online instructors via discussion forums and emails. There are no face-to-face sessions. If the course has an exam component, this will be administered on-campus.

Topics

ITIL Fundamentals
Service Strategy
Service Design
Service Transition
Service Operation
Continuous Service Improvement
IT Asset Management
IT Service Level Management
IT Service Incidence Management

Learning Outcome

Describe the key principles of IT service management
Outline the important processes of IT service management
Demonstrate the comprehension of a framework of IT service management
Analyse an IT service organization in terms of processes and functions
Discuss the roles involved in IT service management
Practise IT asset and service cataloguing
Draft a component in an IT service management agreement